Frequently Asked Questions
What are your hours?
Monday - Saturday: 10am-5pm
Which holidays are you closed?
We are closed on Labor Day, Memorial Day, Thanksgiving Day, Christmas Day and New Years' Day. We have reduced hours on July 4th, Christmas Eve and New Years' Eve.
Occasionally, special events and emergencies can cause our hours to change. These changes will be noted on the banner at the top of our website, as well as on our Google Business page.
Do you buy or take donations of used brewing equipment?
We do not buy or accept donations of used brewing equipment.
The one exception to this is CO2, Beer Gas and Nitrogen tanks, which we may purchase in exchange for store credit.
If you're looking to sell or donate your used equipment, OfferUp, Craigslist and Facebook Marketplace are great places to start. You might also reach out to our local homebrew club, Rat City Homebrewers - email@example.com
Do you refill CO2 tanks?
We exchange empty CO2, Beer Gas and Nitrogen tanks for full ones, but we do not fill the tanks on site. We also offer outright purchases if you do not have a cylinder to exchange.
Do you carry (product)? Is it currently in stock? How much does it cost?
All products available in our store are listed on our website with their current prices. Use the search function to locate a specific product, or browse the collections for a general overview. If you do not see a product listed on our website, it means that we do not carry it, or it is seasonal and not currently available.
Our website has live inventory tracking, which means that if you see a product available on the website, it is highly likely that we have it in stock, so go ahead and place your order.
If you place an order for a product and we find that the product is out of stock, we will not collect payment on your order and we will contact you immediately to see if you'd prefer to cancel your order or wait until the product is back in stock.
Can I order a product that isn't in your store?
Of course! For special orders, please send an email to firstname.lastname@example.org with a description of the product you're looking for. We will check with our vendors to see if we can source it. If we can, we'll respond to your email with a price quote and arrival timeline. If you decide to move forward with the order, we will email you an invoice, which must be paid before we can place the order.
Do you offer a military discount?
Yes! Active military, full-time teachers and paraeducators, and active members of the American Homebrewers' Association receive 5% off every order!
Commercial breweries, wineries, distilleries, etc. receive a 10% discount with submission of either a Reseller Permit or current business license.
How do I use my AHA discount?
Online orders: respond to your order confirmation with a copy of your AHA membership card* (must show expiration date) and we will refund 5% of the cost of your products. Discount does not apply to shipping costs.
In-store orders: show staff a copy of your AHA membership card* and we will apply a 5% discount to your order.
*your membership card can be found by logging into the AHA website, or you can show your physical card.
I want to be an AHA member! How do I join?
We sell membership cards in our store!
$49/year gets you all the perks plus a monthly subscription to Zymurgy Magazine.
Thanks for supporting Sound Homebrew Supply!